The Digital Workplace: Redefining Productivity in the Information Age

The Internet has reshaped industries, changed the way business is done and affected all areas of our lives. If the Internet were an industry sector, its weight on GDP would be larger than any of the industries of mining, utilities, agriculture, communication or education.

The same cannot be said for internal systems and practices in dealing with information, like for example intranets and the many other information management tools that exist in enterprises today. Their impact on organizations is in no way comparable to that of the Internet and the impact it has had on all aspects of human life and activity.

It therefore seems fair to say, that while mankind, as such, has definitely moved into the information age, organizations have done so only in very limited ways. This impacts productivity and performance in major ways and to a significant extent – even if not always visible to our eyes which typically still evaluate information-based work using the bygone standards of industrial age business orthodoxies.

With this in mind, the aims of this whitepaper are twofold:

1. Create awareness of just how big a problem organizations have today with information (and to highlight that no area of business is left unaffected by this phenomenon)
2. Outline a solution, which – unlike today’s approaches – has the potential to fundamentally change the way work, and especially the most relevant kind of work - information work - gets done in organizations

The target audience of this whitepaper reflects the true enterprise-wide nature of the future Digital Workplace. It includes CEOs, intranet managers, communication professionals as well as IT specialists and line of business managers in organizations of all sizes and sectors.

Table of Contents

• Executive summary
• The giant blind spot: productivity in information work
  • “Information Mastery” is the Industry Automation of the 21st Century
  • Information work as the new key success factor
  • Time for a new strategy for “how to do work”
• A key resource literally unmanaged
  • Employees are both expensive and bad search engines
  • Overwhelming facts which affect your business performance
  • Why current information management systems don’t come to the rescue
• The Digital Workplace: from vision to reality
  • Organizational dimensions
  • The scope of the Digital Workplace: the whole enterprise on your screen            
  • A framework for the Digital Workplace
  • Work Performance Building Blocks
    • Personal Performance
    • Team performance
    • Organizational performance
    • Process Performance
  • Generic Building Blocks
    • Communication & Information
    • Culture & Relations
  • Foundational Building Block (Structures, Context & Services)
• Key aspects to consider when creating the Digital Workplace
  • Context – the so far missing link
  • The Universal Inbox
  • The technical integration challenge
  • Organizational und cultural considerations
• Business benefits
  • Balanced Scorecards show the real value of information management
  • Financial, customer-related, internal and knowledge-related gains
• Conclusion: Getting the new digital competitive edge
  • Approach
  • What you can to today
• About this report
  • About Infocentric Research
  • About the Author
  • Acknowledgements

Pricing: 

• PDF Version: free of charge
• Printed Version: 150.- CHF (incl. shipping and handling)

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